Here’s a well-structured Return & Refund Policy for your customized gift website, Craftihubs:

Return & Refund Policy

At Craftihubs, we take pride in creating high-quality, customized gifts that are made just for you. Since all our products are personalized, we do not accept returns or refunds unless the item is damaged or defective upon arrival.

Eligibility for Returns

We accept returns only for damaged or defective products under the following conditions:

1. A complete unboxing video must be provided as proof. The video must:
   • Start before opening the package.
   • Show the entire unboxing process without cuts or edits.
   • Clearly highlight the damage or defect.
2. The return request must be submitted within 24 hours of delivery by contacting our support team at [your email/contact details].
3. The product must be unused and in its original packaging.

Return Process

1. Email us at [your email] with:
   • Order ID
   • Unedited unboxing video showing the damage
   • Clear images of the defective product
2. Our team will review your request within 2-3 business days and confirm eligibility.
3. If approved, we will arrange a return pickup or provide instructions for returning the item.
4. Once we receive and inspect the returned item, we will issue a replacement or refund as per our policy.

Refund Policy

• Refunds are processed only for damaged or defective items after verification.
• Our return period is 7 days from the date of delivery.
• Refunds (if applicable) will be credited to the original payment method within 7-10 business days after approval.

Non-Returnable & Non-Refundable Items

• Customized products without damage cannot be returned or refunded.
• Returns without an unedited unboxing video will not be accepted.
• If damage is caused after delivery, we are not responsible for replacements or refunds.

By placing an order with Craftihubs, you agree to this Return & Refund Policy. If you have any questions, feel free to contact us at [your support details].